Refund policy
Welcome to Bon Viviann!
Our goal at Bon Viviann is for you to love every piece you order but we know that returns happen. So we hope this makes it a simple process for you.
WHAT IS YOUR RETURN POLICY?
Within 14 days:We gladly accept returns for ONLINE CREDIT ONLY (less the return label cost) if postmarked within 14 calendar days from the date you receive your order.
After 14 days: After 14 days, items are no longer eligible for return.
WHAT QUALIFIES FOR A RETURN?
Items that qualify for a return are any item that is unworn, unwashed, undamaged, unused and with all the original tags attached and not marked FINAL SALE.
Garments can get makeup on them very easily during the tryon process. Please take extra care of makeup or deodorant rubbing off on the clothing.
Items purchased with a 30% or more coupon code are final sale and cannot be returned.
MY ITEM ARRIVED DAMAGED. WHAT DO I DO?
If you receive an item that is damaged, please notify our customer service department within 3 days. You can email them at hello@bonviviann.com. We ask that you please include photos of the damage to expedite the process.
We do our best to accurately depict the correct colors of our clothing but colors may vary due to photography lenses and lighting. These situations do not qualify as defects but you most certainly can still return them.
ARE YOUR RETURN LABELS FREE?
Not right now but we are always working on improving our customer service experience. Currently, if you choose to use the pre-paid USPS return label sent to your email, the $15.00 cost of the label will be deducted from the return total once we process your return. Our pre-paid return labels are only for use in the United States.
Original shipping charges are not refundable.
If you choose to not use the Pre-Paid label, you may use the shipping carrier of your choice however, you will be responsible for paying postage. Please keep a record of your tracking number so you can follow your order back to us.
WHAT PACKAGING SHOULD I SEND THE RETURN IN?
You are free to return your items in the original packaging or a new medium USPS priority mail box. These are complimentary at any United States Post Office. If you choose to use the original packaging, please be sure to cover all original shipping labels.
WHAT IS YOUR RETURN PROCESSING TIME?
Once you receive an email indicating your return has reached our warehouse, please allow us up to 14 business days for us process your return. We appreciate your patience while we work to increase staffing and processing time. We are always working to increase the customer experience and we hope to speed up this process shortly.
We want you to feel awesome about your purchase and if you don't, allow us to figure out how we can help you.
HOW DO I I START A RETURN?
Start your return by clicking the Return Portal link here. Once you enter your order number and shipping zip code a link will be sent to you to guide you to your Order History. Once there, please select the eligible items you would like to return. Once you have finished the Returns process, a packing slip and Return label will be emailed directly to you. Print the label and packing slip and please include the packing slip in the box with your items. Please ensure all approved items on the packing slip are included in the same package.
Thank you SO much for shopping with our small business! We would be nothing without you.
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